How do I take my own measurements?
It is important that you give us the correct measurements for the perfect fit. You can purchase a soft tape measure from most supermarkets like Tesco, Sainsbury's and Asda for around £1. To measure, please refer to our diagram below...
How do I order a made to measure garment, your website only gives an option for standard dress size?
When ordering, please order your usual UK dress size from the drop down box then add your measurements and colour choice in the notes section at checkout. If you do not add your measurements then your order will be made to our standard size chart below.
What sizes do you make, do you have a limit on sizes that can be made?
We do not have any limits on sizes that can be made. We cater for all shapes and sizes. Our website sizing gives options from a size 4 up to a size 18 (UK size), or some designs give options from size 4-14. However if you require smaller than a size 4 or larger than a size 18 please send us a message via the contact page on our website and we will be happy to assist you. Please note that for some of our more detailed designs like our Roxy dress, anything above a size 14 (according to our size chart shown above) will incur an additional cost. This cost goes towards the additional materials and labour as every piece is handmade for each customer and requires a lot of time and work.
Alterations?
We offer made to measure garments as well as standard dress size garments (please note standard size garments are still made to order, but an option for customers who may not have the time to take measurements), although we would always advise customers to send measurements when possible, for a more perfect fit. In the unlikely event that a made to measure garment does not fit as expected, we are pleased to offer alteration services to ensure your satisfaction. We kindly recommend that customers return the item to us for any necessary alterations. Please note that we can not accept liability for any damage or issues arising from alterations performed elsewhere. Please contact us with a detailed description of alteration needed along with a picture of you wearing the piece to give us a clear idea of what needs to be done to your garment to ensure it fits you perfectly.
If I send you a photo of a design from another dress maker, can you copy it?
NO. We ask that customers please don't send us photos from other dress makers/ designers asking us to replicate them as we do not and will not copy other peoples work. Here at Secret Sewing Rooms we like to keep our own individual style and look, we work hard on creating pieces that are different and unique. However, if you would like us to customise one of our own designs to suit your style, for example by adding or taking away certain parts, we can do this. Also if you would like to combine your favourite parts from 2 or more of our designs together, we can do this.
I have seen your pictures on other websites, do you do wholesale or sell your pieces elsewhere?
We are often asked if we do wholesale or sell our pieces on other websites as our pictures are used on numerous boutiques. We are the ONLY company who sells these original designs. Every picture on our website was taken by and belongs to us, or was sent in to us from our customers wearing our pieces. We work extremely hard on creating unique designs. Unfortunately China is continuing to make cheap replicas of our designs and illegally using our copyrighted images which has caused some confusion for our customers. Although you may see many instagram boutiques and websites using our images, these are not our products. We sell our pieces only on secretsewingrooms.co.uk
What shipping options do you offer?
For orders within the UK, we offer first class signed for post for £5. If we have agreed to making a rush order for you (made before the time scale stated on our website) you can choose a next day special delivery option. Then once your garment is made, it can be sent out and delivered the next working day. Special delivery cost is £9 (extra £3 for Saturday delivery).
For Ireland Republic, shipping cost (tracked) is £11 and the delivery time scale will be the current making time (please check on our website) plus 3-5 working days for shipping.
International shipping (tracked) costs £18-£26. International orders will take the current making time (please check on website) plus 5-7 working days for shipping (express is faster
How do I choose my fabric and colour?
Please check our 'FABRIC CHOICES' section on our website for a selection of fabrics and colours to choose from. If you would like a fabric that is not shown here then feel free to send us a message with the type/ colour you would like and we will try our best to source it for you.